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THE SILENT PATIENT
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Teach Yourself Customer Care In A Week
Di McLanachan

Classification : Self-Help
Pub Date : Sep 10, 2012
Imprint : Teach Yourself
Page Extent : 128
Binding : PB
ISBN : 9781444159851
Price : 150

About the book
The Teach Yourself brand is known and trusted internationally.
These 'In a Week' business books are written in simple, jargon-free English, so they will appeal to people who speak English as a second language, as well as native speakers.
The use of diagrams and cartoons throughout ensures a friendly look-and-feel and helps the book appeal to visual learners.
Written by leading experts who bring experience as both trainers and practitioners, so they understand what challenges businesspeople face, and how they can overcome them.
The authors for the 'In a Week' books have business experience in over forty countries.
The motivational 'in a week' structure of these books will appeal to junior and aspiring managers around the world.
Business books is one of the fastest-growing areas of the UK market. The combination of the proven 'Teach Yourself' brand, with the focused content and competitive price point of these 'In a Week' books, will make them a major player in the market.
The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

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